These people (the IT folks) are typically so vastly over-confident and wrongfully assume that it’s a Facebook world and everything including complex ERP software is plug and play — that they don’t take any time to understand the full project.
Client wants you of course to have this “quick conference call” for free because there’s really “nothing to it” ….
Project blows up – despite your very up-front discussions and good recommendations to use outside expert resource. The IT department assures the client – “it’s no problem” and “they can do it themselves and don’t need outside resources”.
Client tries to come back after the project implodes (you’ll know it’s imploding because you will start to get email messages where half the population of North America is CC:’d )– and ask US — “why?”
Luckily my memory on these things is good and we spend a LOT of time explaining (before they client made their decision to ignore our advice )– what’s going to potentially go wrong.
When it invariably goes wrong — sometimes really wrong — we charge 2X our fee to become involved or invite the client to find another partner.
That’s MY new normal ….have a good day.