I know that sometimes it is difficult to know when to call whom here , so let me give you details on that:
-If a client’s renewal date is coming up or passed fewer than 90 days ago, you will work with your Client Care rep.
-If a client’s last version shipped was 4.2 or older, you will deal with your Partner Advocate.
-If a client is off plan 90+ days and is on last version shipped 4.3 or newer, please call me.
If they are unable to simplify the sales process for renewals – what hope do they have in being able to simplify their software?