What The Heck Is Going On With GotoAssist? Some Customers Can’t Connect

Warning on GotoAssist: I continue to have customers – most likely on more secure systems – where GotoAssist is not able to complete a connection.

I believe this may be due to them being required to update a Java component or manually uninstall and reinstall the GotoAssist client — however since I am not in charge of managing their IT it becomes a hard stop.. very very serious issue at this point because now you add an hour to your support session playing GotoAssist support rep…….

GotoAssist also has fallen into a very dangerous trend of pushing out updates so frequently that many times your remote session has to wait to download a fat update that can take 3 or 4 minutes. Then the customer is sometimes required to download an update.

What’s going on with GotoAssist?