Over the weekend BlackBerry tried (and failed) to roll out their BlackBerry Messenger to Android and iOS. This marked somewhat of a last ditch effort for BlackBerry to remain relevant in an era that passed them by three or more years ago. Unfortunately the rollout was stopped after about 1.1 [Read more...]
Most IT project failure leads back to fully thinking and understand the scope of the project. In the [Read more...]
When I saw that Zendesk released their iPad application this week I decided that I’d take another look at their online help desk service. For a while I’ve been using Salesforce for tracking support cases and have found my needs are very basic. To me Salesforce is overkill for my support needs — especially at $65/mo per users (aks pricing – the hidden downfall of SaaS).
So for what seems like the 5th or 6th time I signed up for a 30 day trial of Zendesk. My conclusion? People who review and write about Zendesk don’t run a help desk for a living — or if they do they spend the bulk of their time setting it up and maintaining it.
My opinions this time aren’t much different than the last 5 or 6. The service to me is one stinking helping of fail.