Posts Tagged ‘sugarcrm’
Another Sage Partner Selects SugarCRM
This morning brings an announcement that Kentucky based Oasis Solutions have taken on the open sourced SugarCRM customer relationship management software.
According to Oasis:
SugarCRM eliminates some of the hurdles previously associated with implementing CRM software, says Annette Manias, President of Oasis Solutions Group. “Because it’s cloud-based, our customers will be up and running quickly — no new hardware, network configuration, or technology upgrades required. Not only does that eliminate the up-front capital costs of implementation, but the price point of SugarCRM itself is a perfect match for the customers we serve.”
Adoption of CRM software is all part of a growing trend, Manias observes. “The acceptance of and demand for CRM today is a lot like what we saw with ERP systems almost two decades ago. And like ERP, CRM software has become a more accessible and strategic tool for businesses that are proactive and looking to become more efficient and effective.”
The concern here is that Oasis Solutions is a prominent Sage partner (although they are not totally dedicated to Sage – also reselling Microsoft Dynamics and QuickBooks) following on with earlier defections to SugarCRM announced by other prominent Sage partners Faye Business Solutions and Blytheco.
The Possible Sage Problem Behind SugarCRM (and other) Integrations
Bob Scott confirmed with Blytheco that they’ve picked up SugarCRM.
This is not really a story about Blytheco (several other VARS have also picked up SugarCRM).
Rather this is about the future of the Sage Connected Service revenues and how Sage may in their short term thinking about channel policies (drastically increasing costs for many partners) be creating long term revenue problems.
Think about this scenario.
Is SugarCRM An Early Warning Sign of Sage Channel Challenge?
SugarCRM is an open sourced open-source, web-based CRM solution, which is advertised as being able to run in the Cloud or on-site.
Recently I’m noticing more top tier Sage VARS advertising SugarCRM – most recently Blytheco (Sage’s North America Partner Of The Year) , then Faye Business Solutions Group and Brainsell.
Faye and Brainsell are listed on SugarCRM’s partner site. Blytheco is not so it’s possible they’re just running a series of educational sessions though it’s difficult to believe they’re adverting a competitor for what’s supposed to be one of Sage’s bread and butter markets (CRM).
SAP turns into Sugar as Channel Exec(s) Land at SugarCRM
Recently departed SAP Director of Business Development Geoff Ashley has surfaced rather quickly at SugarCRM. Based on his updated LinkedIN profile he has become the VP in chart of Partner Enablement at SugarCRM.
From the company web site:
SugarCRM, based out of Cupertino CA and founded in 2004 has 150 employees and is the world’s leading provider of open source customer relationship management (CRM) software. Over 7,000 customers and more than half a million users rely on SugarCRM to execute marketing programs, grow sales, retain customers and create custom business applications.
Bob Scott of Bob Scott’s Insights previously spoken to Kevin Gilroy, the VP who heads North American recruitment for SAP ByDesign who characterized the simultaneous departure of both Geoff Ashley and Dawn Jaeger, Sr. Channel Development Manager, as “normal attrition”.
Word is that Dawn might also be joining Geoff at SugarCRM though her LinkedIn has yet to confirm .
